There are two functions which allow it.
SendMessage ( "userLogin" | "email@example.com", "Subject", "Text" [, "firstname.lastname@example.org"] )
,which sends simple email and
SendCasePrintMail ( "userLogin" | "email@example.com", "Subject", "Text", headers?, signatures?, attachments?, history? [, "Chosen Section", "firstname.lastname@example.org"] )
which can send email with form, attachments, signatures and history.
Important thing is that you can reply to such an email and AMODIT will receive it and store as a new comment into proper case. To achieve it AMODIT stores case ID in email header.
There is one more interesting thing. You can check who have sent the response. There are special fields that can be read in rules:
- [CaseLastMailFrom] - sender of a last email (full name and address, like John Smith <email@example.com>)
- [CaseLastMailFromAddress] - sender of a last email (address only, like firstname.lastname@example.org )
- [LastMailFromTitle] - title of last email response received
All these features give you possibility to support sending and receiving emails inside AMODIT system and associate them with cases.