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Tuesday, June 12, 2012

Merging cases

There are situations when two separate cases in AMODIT are started for the same issue.
What can you do when you realize it?
First you can connect them. So they both "live" separately but they have links to each other.
Sometimes however it is better to have just one. You can simply just close one. But there is better options now.
You can merge two cases. Then documents and comments from one case (called sub case) are moved to the other. But history and form of sub case is lost. So this is especially useful if sub case have been just created.

Note: One of such situations is when cases are created automatically from incoming emails.

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